Identify a quality management related problem(s) in the firm of your Coursework

Identify a quality management related problem(s) in the firm of your choice - Coursework Example Generally, the term quality management embraces four main components namely quality assurance, quality planning, quality improvement and quality control (Prajogo & Sohal, 2006). Hence, it is evident that quality management does not focus solely on the quality of products and services offered by a firm but also takes into account the ways by which a company can achieve it. In order to ensure the company achieves quality, control of processes and quality assurance techniques are put into practice. As a result of the number of opportunities provided by quality management, companies around the world have implemented quality management programs into their system of operation (Kaynak, 2003). This study will shed light on the quality management issues faced by a company and along with that it will also try to identify the principal causes of the issues. Once the root cause of the issue is identified, the report will recommend techniques by which the firm can overcome those problems. The com pany chosen in this context is Toyota and, for better understanding of the report, the study will present a brief overview of the company. Toyota: An Overview Toyota is regarded as one of the largest automobile manufacturing companies in the world. Toyota also ranks among the global fortune 500 companies and is one of the leading corporation of the world in terms of revenue and profit margins. The history of Toyota can be traced back to the early 19th century. The company was founded in the year 1937 by Kiichiro Toyoda. It is currently headquartered at Toyota, Aichi, Japan. The company is involved in the manufacturing and marketing of automobile products. The company creased its first engine and named it as Type - A engine during the year 1936. The first passenger car launched by the company was Toyota AA. The company operates in almost every part of the world and is therefore regarded as one of the global companies. Although headquartered in Japan, the company believes in decentral ized decision making and as a result of that the company operates independently in every part of the world. As of financial year end 2013, the total revenue of the company was ?22.064 trillion and the profit margins were ?962.1 billion. The company employs 333,498 people across the globe (Yahoo Finance, 2013). The above financial results clearly highlight the strong financial situation of the company. The company has 522 subsidiary companies. It has two divisions, namely Lexus and Scion, and both the companies operate under the Toyota Group. Some of the best selling products are automobiles, engines, commercial vehicles and motorcycles. Apart from the manufacturing of automobile parts, the company is also involved in financing, banking and leasing. Despite the numbers of positive factors, the company has faced several issues related to the quality of the products and services offered by the company (Yahoo Finance, 2013). Problem Poor quality management can act as a major constraint for a project. Due to poor quality of management the overall quality of the outcome degrades and results in a negative consequence. This not only harms the reputation of the company in the market place, but alongside the customers also shifts to other sellers. Therefore from this fact it is evident that poor